Do you like filling out forms? I thought not. It’s not what we want from a service. All the user wants is to buy a ticket, book a hotel room, make a purchase and so on. Filling in a form is a necessary evil they have to deal with. Does this describe you? So, what actually affects a person’s attitude to submitting a form? It might be time-consuming. Complicated forms are often hard to understand (or you just don’t feel like filling it in).
Articles on Smashing Magazine — For Web Designers And Developers